How Was Your Visit?

The Office of Patient Experience (OPE) serves to support patients, families, and customers by helping them navigate a complicated, sometimes confusing, hospital system. OPE also provides an opportunity to voice compliments and concerns about your care as a patient at UMMC. Some examples of concerns worth reporting to OPE include issues with access to Specialty Pharmacy program services, billing concerns, issues with your medication shipment, concerns regarding the care or lack of care you received as a program patient, or experiences where you felt your property was not respected. If you need assistance or would like to provide a compliment or feedback about your health care, please:

Call us

(601) 815-4545

Send email to

ope@umc.edu

Write to us

Office of the Vice Chancellor for Health Affairs
University of Mississippi Medical Center
2500 N. State Street
Jackson, MS 39216

Additional Contact Information

The University of Mississippi Medical Center is a Joint Commission-accredited health care organization. If you have concerns about patient care and safety in the hospital that the hospital has not addressed, you are encouraged to contact University of Mississippi Medical Center management.

You may also contact The Joint Commission directly to report patient safety and quality of care concerns via:

Online Form Submission

Mail
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

In the event that UMMC hospital administration does not adequately address your concerns regarding your health care, eligible patients may also contact the following organizations (as appropriate) for further resolution:

Mississippi State Department of Health

Phone
1-866-458-4948

Mail
Mississippi State Department of Health
P. O. Box 1700
Jackson, MS 39215-1700

KePro, The Medicare Quality Improvement Organization for Mississippi

Phone
1-844-430-9504

Fax
1-844-878-7921

Mail
Medicare Quality Improvement Organization
Attention: Beneficiary Complaints
Rock Run Center, Suite 100
5700 Lombardo Center Drive
Seven Hills, OH 44131

URAC

Online Form Submission
Click on the "File A Grievance" link

Phone
202-216-9010

Mail
URAC
1220 L Street NW, Suite 900
Washington, DC 2005

Accreditation Commission for Health Care (ACHC)

Online Form Submission
Click on the "Make a complaint" link and select the "Provider" option

Phone
855-937-2242

Fax
919-785-3011

Mail
Accreditation Commission for Health Care (ACHC)
139 Weston Oaks Ct
Cary, NC 27513