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MyChart: Two-Step Verification

MyChart users access their secure health information by using a personal username and password. Users are prompted to create a unique username and password when they activate their MyChart account and can modify both from within the application. Users can add additional security by enabling two-step verification. This feature requires users to enter a code that is sent to them by either email or text to log into MyChart.

Enable Two-Step Verification

When users first activate their MyChart account, they are prompted to enable Two-Step Verification by verifying their email and mobile phone number. During this process, users have the option to turn off two-step verification. If users wish to change their two-step verification status, they can do so within the application.

  1. Sign into to your MyChart account.
  2. Verify your contact information by:
    1. Click Menu in the upper left corner
    2. Select Personal Information.
    3. Verify your Contact Information, especially your mobile number and email. If any changes need to be made, click Edit.

A screenshot of the MyChart sign in page with arrows pointing to the Menu drop-down (step 2a), Personal Information under Account Settings header (step 2b), and the Mobile Number field under Contact Information (step 2c).

  1. To enable Two-Step Verification:
    1. Click Menu.
    2. Click Security Settings.
    3. Click Turn on two-step verification.

A screenshot of the MyChart page where Security Settings can be selected with arrows pointing to the Menu drop-down (step 3a), Security Settings under Account Settings header (step 3b), and the Turn on Two-Step verification button under Contact Information (step 3c).

  1. You will be prompted to enter your password and click Continue.

A screenshot of the MyChart page where a password is entered to verify identity.

  1. Select how you would like to receive the two-step verification code, either email or text.

A screenshot of the MyChart page where the email or text message may be selected for verification code.

  1. On the Verify Your Identity page, enter the code received via your verification method and click Verify.

A screenshot of the MyChart page where the verification code is entered.

  1. You should get a box that confirms that Two-step verification is now turned on for your account.

A screenshot of the MyChart page that confirms two-step verification is enabled.

Disable Two-Step Verification

If users wish, they can disable Two-Step Verification for their MyChart account. By doing this, they would only need to enter their unique username and password for access.

  1. From the Security Settings section (Menu > Security Settings), click the button “Turn off two-step verification”.

A screenshot of the MyChart page where two-step verification can be turned off (step 1).

  1. Enter your password and click Continue.

A screenshot of the MyChart page where the password may be entered.

  1. Select how you would like to receive the two-step verification code, either email or text.

A screenshot of the MyChart page where email or text message may be selected to receive a verification code.

  1. On the Verify Your Identity page, enter the code received via your verification method and click Verify.

A screenshot of the MyChart page where the verification code may be entered.

  1. You should get a box that confirms that Two-step verification is now turned off for your account.

A screenshot of the MyChart page confirming two-step verification is disabled.

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