Communications Center

• Handles more than 22K calls for service each year
• Staffed by state certified dispatchers
• Services Provided:
  • Emergency Dispatch for all on campus locations (Fire and Medical)
  • Emergency Dispatch Assistance for off campus clinics by routing calls to appropriate agency with jurisdiction
  • Dispatching of any other emergency Alerts & calls received from MedCom/surrounding agencies
  • Safety patrols
  • Traffic Assistance
  • Assist other LEAs when needed (coordination of prisoner security/transfer, warrants/holds, etc.)
  • Monitoring of CCTV and other security technology 
  • Assist UMMC medical staff when needed with emergency/non-emergency police dispatching/questions
  • Employee/Vendor verification when needed
• After-hours Dispatch provides the same services in addition to:
  • Employee escort services after shuttle services are no longer running
  • After-hours safety patrols (lots, garages & buildings)
• UMMC PD Dispatchers receive continuing education each year to maintain the most up-to-date information and practices. Training courses contain a combination of the following, although this is not a comprehensive list:
  • Public Safety Telecommunications
  • Law Enforcement Communications
  • Crisis Negotiations for Telecommunicators 
  • Human Trafficking for Dispatchers
  • Domestic Violence
  • Active Shooter and Workplace Violence 
  • Officer Involved Shooting and Critical Incidents
  • Bomb Threats
  • Legal Concepts in 911