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Communications Center

  • dispatchersHandles more than 22K calls for service each year
  • Staffed by state certified dispatchers
  • Services Provided:
    • Emergency Dispatch for all on campus locations (Fire and Medical)
    • Emergency Dispatch Assistance for off campus clinics by routing calls to appropriate agency with jurisdiction
    • Dispatching of any other emergency Alerts & calls received from MedCom/surrounding agencies
    • Safety patrols
    • Traffic Assistance
    • Assist other LEAs when needed (coordination of prisoner security/transfer, warrants/holds, etc.)
    • Monitoring of CCTV and other security technology¬†
    • Assist UMMC medical staff when needed with emergency/non-emergency police dispatching/questions
    • Employee/Vendor verification when needed
  • After-hours Dispatch provides the same services in addition to:
    • Employee escort services after shuttle services are no longer running
    • After-hours safety patrols (lots, garages & buildings)
  • UMMC PD Dispatchers receive continuing education each year to maintain the most up-to-date information and practices. Training courses contain a combination of the following, although this is not a comprehensive list:
    • Public Safety Telecommunications
    • Law Enforcement Communications
    • Crisis Negotiations for Telecommunicators¬†
    • Human Trafficking for Dispatchers
    • Domestic Violence
    • Active Shooter and Workplace Violence¬†
    • Officer Involved Shooting and Critical Incidents
    • Bomb Threats
    • Legal Concepts in 911