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Billing and Insurance Questions and Answers
Effective Dec. 15, 2022, UMMC is back in network with Blue Cross & Blue Shield of Mississippi. Learn more.
Below are some of the most common questions asked about billings through the University of Mississippi Medical Center system.
Why did my insurance not pay on my claim?
There are several reasons why insurances don’t pay claims. Here are a few of them:
- Your yearly deductible may not have been met.
- Your doctor/facility was not in your network.
- Your visit was not a covered service.
- They may have sent you a letter requesting more information.
- The insurance company’s rules for pre-certification or authorizing the visit may not have been followed.
- See which insurance plans are accepted by UMMC providers and facilities.
Why was my account sent to collections?
Your account was sent to collections because the patient due amount was either not fully resolved by our internal billing efforts or you did not contact our office to establish a payment plan. Also, we find that we have many incorrect patient addresses in our files, and may have been unable to reach you through our internal billing efforts. Contact the billing office to verify we have the correct address on your next visit.
- If you have questions about your bill, call (601) 496-9303 or toll-free (844) 838-4871.
- Submit a billing question online.
What is a contractual?
A contractual is the discount given to patients whose insurance company has an agreement with the hospital.
What is the Financial Assistance Program?
This is a program offered by the hospital and doctors for medically-needy patients.
To be screened for assistance, contact the health benefit coordinators at our Financial Counseling Department.
- Call (601) 815-9430 or toll free (866) 274-7832.
How can I pay my bill?
Patients may pay their bills over the phone with a credit card or debit card (with Visa or MasterCard logos) by calling (601) 496-9303. We accept all major credit cards.
Payments may also be mailed to:
What's the due date for my bill?
The due date is always listed on the bill. If payment arrangements have been made with our office, your due date is the date you chose at that time.
UMMC retired employees
- State retirees from UMMC who are receiving their retirement benefit payments through PERS or ORP and are covered by the State Health Plan and their eligible dependents covered on their plan are eligible to receive a 20% discount to be applied after the annual deductible is met. Medicare and Medicaid beneficiaries are not eligible to participate in the discount program. The amount of the discount, once applied to billed charges, cannot result in a refund or credit due to the patient or guarantor.
- Be sure to IDENTIFY YOURSELF AS A UMMC Retired EMPLOYEE OR YOUR COVERED DEPENDENT and participating in the State Health Plan when you make appointments.
- For questions regarding statements and balances, call UMMC Billing Customer Service Line at (601) 496-9303 or (844) 838-4871.