Get Ready for the New Academic Year with Our Updated Help Desk

By: Elizabeth Jacobs

Get Ready for the New Academic Year with Our Updated Help Desk

As the new academic year begins, the Academic Technology team in DIS is preparing for a wide range of requests from school administrators, faculty, and students. Whether it’s installing applications, troubleshooting software functionality, verifying course enrollments, or syncing Canvas courses with ExamSoft, we're here to help — and now through an improved system.

Starting this year, technology support requests may be submitted through our updated Help Desk at http://servicedesk.umc.edu.

Powered by Neurons for ITSM, our new IT Service Management platform delivers a modern, streamlined, and user-friendly experience. This upgrade is designed to simplify ticket submission and enhance the overall efficiency of your support requests.

What’s New?

Mobile Access
Submit incidents, browse the service catalog, and approve requests from your mobile device — anytime, anywhere.
Smart Knowledge Base
As our knowledge base expands, user ratings and article reviews will help you quickly find accurate solutions.
Single Sign-On (SSO)
Log in easily using your UMMC credentials — no additional usernames or passwords required.
Expanded Service Catalog
New service offerings and Service Level Agreements (SLAs) ensure quicker, more reliable support.

We’re excited to offer a more efficient and accessible way to meet your IT needs. Whether you're resolving a minor issue or requesting more complex assistance, the upgraded Help Desk will improve your experience from start to finish. The new platform promotes transparency, tracks request progress in real time, and enhances collaboration between users and support staff. Explore the updated Help Desk today and experience a smoother start to the academic year. As always, tickets may be submitted by emailing HelpDesk@umc.edu or calling 601-984-1145.