Appearances leave lasting impressions

Published on Monday, December 23, 2024

You've likely heard the saying, “You never get a second chance to make a first impression.” This holds especially true in health care.

Our first interactions with patients and visitors shape how they feel about us, our services and the care they’ll receive. These impressions are formed through our body language, attire, grooming and overall professionalism, often influenced by personal experiences and biases.

Research shows that these initial moments are crucial in health care settings, influencing patient engagement, satisfaction and overall experience. At UMMC, we emphasize maintaining high standards of personal grooming and a professional appearance. By doing so, we not only uphold the values of our institution but also create an atmosphere that fosters trust and comfort. Our dress code policy outlines the expectations for employees.

Whether you interact with patients, their family members or visitors, a warm smile, eye contact and a thoughtful pause to listen can significantly impact their experiences. By focusing on these small yet powerful actions, we help build a health care environment where everyone we encounter feel cared for.

Positive first impressions lay the foundation for a healthier Mississippi, ensuring that every interaction is one of compassion and professionalism.

Frank Lenior, Chief Human Resources Officer