TELUS Health Assistance Program

TELUS Health is a free assistance program (EAP) offering confidential and innovative well-being solutions to all UMMC students and their household members.

TELUS Health provides support 24/7, 365 days a year, for assistance with personal and work-related issues.

TELUS Health services are confidential and free and include the following:

• Three in-person or telehealth counseling sessions per issue per year (unlimited issues)
• 30-minute legal or financial consultations per issue per year (unlimited issues)
• Counselor-assisted support by chat or video
• Elder care and child care guidance
• Online CareNow programs
• Self-directed resources such as articles, videos, podcasts, etc.
• Global online community support forum
• National discounts and perks

Watch the TELUS Health EAP Orientation 101 for Students for more information about TELUS Health services.

Access TELUS Health

Students have three options for accessing TELUS Health services and resources:

Access services from a phone

1. For live support 24/7, call 1-800-433-7916.

Access services online

1. Go to TELUS Health online.
2. Log in with the username: ummc and password: ummceap

Access services through the app

1. Download the TELUS Health One mobile app from the App Store or Google Play from a mobile device.
   
2. Log in with the username: ummc and password: ummceap

The University of Mississippi Medical Center is a TELUS Health Authorized Partner.

For technical support, visit help.lifeworks.com or email the TELUS Health Support team.