UMMC Navigation

Student Information Systems

Help with MyU Student Web Portal

Supported web browsers

Currently the MyU student web portal supports:

  • Internet Explorer 8, 9, 10 and 11
  • Firefox
  • Google Chrome
  • Safari

For best user experience, Firefox or Internet Explorer is recommended.

Internet Explorer users: Follow the instructions found in Essential Guide to Internet Explorer Users to change your IE settings.

Safari users: Enable cookies in Safari

  • Go to the Safari drop-down menu.
  • Select Preferences.
  • Click Privacy in the top panel.
  • Under "Block cookies" select the option "Never."
  • For increased security, once you have finished using the site, change the Privacy setting back to "Always."

Common issues with MyU

Log-on is being prepared / The system says something about Netweaver log-in
The message you are getting when you see the Netweaver log-in is not the portal login. It is a back-end operation due to either Internet Explorer cookie settings or Safari. Read the Essential Guide to Internet Explorer Users to change your Internet Explorer settings.

I can't log onto MyU / Authentication failed
There are various possibilities:

  • You are trying to log on to a wrong portal. Verify that the URL is https://myU.umc.edu.
  • Your account is temporarily locked as a result of too many failed attempts. Wait one hour if you have tried 4 or more times already.
  • You entered wrong password. To check it, go to https://webmail.umc.edu to see if you can log in successfully using the same password. If no, reset your password.
  • If neither of the above, go to https://elearning.umc.edu/webapps/login/ to check if you can log into Canvas. If yes, wait one hour before you try again to log into MyU. If no, contact the Service Desk.

No portal roles are assigned
Wait one more day to let SAP complete the process of creating your account. If you still have the problem the next day, contact the Service Desk.

Access denied
If you have been logged in MyU for more than 30 minutes, you may want to log out and then in again. If the issue persists, or you have just logged on, follow the instructions found in Essential Guide to Internet Explorer Users to change your Internet Explorer settings.

No match found when trying to get network log-on ID
it's likely your admission record is not updated in the student system. You can contact the Registrar's Office for your admission status. Note: Your account will not be ready until the day after your admission application is approved in the student system. Contact Service Desk if it is not the case.

Weekly portal maintenance
The backend servers of the student portal are down for maintenance from 6-7:30 a.m. each Friday. Do not use the portal during this period.