Patients and Visitors

Main Content

Patient Experience Services

The UMMC Office of Patient Experience listens to patients and their families.  

The purpose of the Office of Patient Experience is to support patients, families, and customers by helping them understand and navigate a complicated, sometimes confusing, hospital system. 

  • We collect feedback from our patients, their families, and guests.
  • Each month, we share hundreds of customer compliments praising employees who have gone above expectations to help a patient or guest.
  • Every day, we work with hospital staffs—those that provide health care services and support services such as billing—to make sure patients and hospital staff understand each other's needs.
  • Our facilitators, translators, and patient advocates work to ensure successful communication between our customers and our employees.

If you need assistance or would like to provide feedback, contact the Office of Patient Experience:

  • Adult and Women's Services: (601) 815-4545
  • Children's (Pediatric) Services: (601) 815-0123
  • Email

Patient Services

We provide assistance to patients and families who come to any of our hospitals or clinics.  

The Office of Patient Experience provides:

  • Communication Facilitation
    • Free notary service for patients
    • Free faxing and printing for patients
  • Patient Advocacy
  • Secure Surroundings
    • UMMC Campus Police and Security
    • For emergencies, call 911 or (601) 815-3072.
    • For non-emergencies or to request an escort at night or on weekends, call (601) 984-1360.
    • Department headquarters is located in trailer #14 in front of the Hardy Clinical Sciences Building.
  • Spiritual Services
  • Translation and Interpretive Services
    • Spoken
    • Written
    • American Sign Language (ASL)
    • Spanish language
    • Other languages
  • Volunteer Services

Our Commitment

We will always do what's best for the patient.

Our Guiding Principles

The Office of Patient Experience will...

Give our patients quality care.

We will keep our patients safe from harm, and give them high-quality care that will lead to good outcomes. When choosing between making the patient happy and doing what is best for the patient’s health, we will do what is best for patient’s health.

Treat our patients with respect and kindness.

We will look our patients in the eye, smile and talk to them, listen to their concerns, and comfort them and their families in every instance. We will treat our patients the way we would want our own loved ones to be treated.

Give our patients a voice.

The more we listen to our patients and their families, the better our care will become. We will make it easy for our patients to tell us how we’re doing through surveys, letters, patient advisory councils, personal conversations, and many other channels.

Build the relationships that improve patient care.

How we relate to our patients, their families, and to other members of the care team can transform the level of care we give. We will work together with our colleagues to establish shared care plans and goals, and we will communicate these to our patients in a clear, compassionate, and professional way.

Patient Rights and Responsibilities

Health care is a team effort, and patients are encouraged to take an active role in their care. Understanding your rights and responsibilities helps us provide the best possible patient experience.