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Password Hub Quick References

Initial (One-Time) Enrollment
Unlock Account
Reset Password

What are the steps for the Initial set up?

Keep in Mind
For Password Hub, the set up site is a one-time process. Once completed, you will follow the Reset Site instructions when a password reset is needed.
 
Set Up Site
1. Go to the Following link https://passwordhub.umc.edu/setup
You are also able to search “password hub” on the Intranet.

2. Select re-enter my password then sign-in using your UMMC email and current password.



3. Verify your identity by a verification code on your authenticator app or by text.


Based on user preference, your path might be a little different. It could go straight to step #5, or you could receive an authentication.

4. If the verification code is chosen, you will receive the code, on your device, in the authenticator app. Type the code into the browser then select Verify.

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OR, If text is chosen, retrieve the code from your text messages and enter the code.

5. Set up your types of authentication.
Go ahead and set up all three types of Authentication even though only two are required.

Types of Authentication  

Under Security Info, select Add sign-in method.

 

Email

1. Click Add sign-in method, select Email and then Add. 

2. Enter a non-UMMC Email and select Add.



3. You will then receive an email (to your non-UMMC email) that will provide you a code to verify.

4. Enter the verification code and select Next. 

5. Your email has been successfully added. 

Phone Number/ Text

1. Click Add sign-in method, select Phone and then Add.

2. Enter your phone number and select text me and then Next.

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3. A verification code will text to the number you entered. 

4. Enter the code and select Next. 

5. Your phone has successfully been added. 

Security Question

1. Click Add sign-in method, select Security Questions and then Add.
2. Use the drop-down box to select a question and give an answer.  Repeat this process two more times.
3. When all three security questions have been answered, select Done.

4. Your security questions have successfully been added. 

 

Authenticator App

1. Click Add sign-in method, select Authenticator App and then Add. 
2. The next few screens will walk you through setting up the Authenticator Mobile Application on your device. 

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4. 

5. 

6. 

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8. 
 
9, Your authenticator has successfully been added. 


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 If I received notification of a "locked" account, how do I unlock?

1. Select Unlock Account.

2. Type your UMMC username.

3. Select Continue.

4. Type your UMMC username, date of birth, and employee number (or last four of digits of your Social).

5. Select Continue

6. You have successfully unlocked your account. Close and exit the browser. 

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 How do I reset my password?

Keep in Mind:Password Criteria - Minimum of 8 characters and must include 1 capital letter, 1 number, 1 symbol/special character

 On Reset Site

1. Go to https://passwordhub.umc.edu/ and enter your UMMC email.
2. Type the characters in the picture and select next.

3. At this point, Password Hub will request you provide two contact methods to continue.

Choose a New Password

 1. Type a new password, confirm the password, and select finish.

2. You will see the following notification that your password has been reset.

 

You will also receive a confirmation to your UMMC Email.

       

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 I'm still having issues with my password.

Contact the Helpdesk at ext. 4-1145, toll free at 1(877)347-5041, or email helpdesk@umc.edu.  If you are not a UMMC employee, please contact your assigned support team member.