Patients and Visitors FAQs

Here are answers to commonly asked questions about our facilities. If you don’t find what you’re looking for, please call the general information desk at (601) 984-1000. You can also visit the main information desk in the University Hospital lobby from 6 a.m.–6 p.m., Monday–Friday, and 7 a.m.–9 p.m., Saturday and Sunday.

General FAQs

What are visiting hours?

Is free parking available?

Is paid parking available?

Is smoking allowed?

Is security provided?

Are interpreter services available?

Do you have a gift shop?

What are my dining options?

Where can I find area lodging?

How can I contact a patient?

How can I send a card to a patient?

Are ATMs available?

Can I use my cell phone inside the hospital? Are there phones in the rooms?

Patient FAQs

How do I find out more about University Physicians care providers?

How do I get copies of my medical records?

Can I get a prescription filled or refilled?

Where can I buy or borrow a book?

What if I’m a smoker?

Is there a worship area?

Does the hospital have wireless internet? Can I bring a laptop computer?

Can my visitor eat with me?

What can I expect regarding insurance and billing?

Who do I contact with comments about my stay?

General questions and answers

What are visiting hours?

Read the current policy here.

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Is free parking available?

Yes. Learn more about free parking areas and shuttle service. Visit the interactive Jackson campus map that shows patient/visitor parking areas.

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Is paid parking available?

Yes. Learn more about paid parking areas on campus. Visit the interactive Jackson campus map that shows patient/visitor parking areas.

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Is smoking allowed?

Smoking and the use of tobacco products are not allowed in UMMC facilities or anywhere on the UMMC campus, including inside parking garages.

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Is security provided on the UMMC campus?

UMMC is committed to providing safe and secure facilities for patients and visitors. UMMC Police and Public Safety Department protection is available 24 hours a day, and emergency stations are located at various locations across campus and in the stadium parking lot. Hospital doors are closed from 9 p.m. - 6:00 a.m. A visitor’s pass (obtained from the patient’s nursing staff) and photo ID are required for after-hours admittance.

• Contact UMMC Police and Public Safety Department.

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Are interpreter services available?

Yes, UMMC internally offers Spanish interpreters/translators and a Choctaw liaison from 8 a.m.-4:30 p.m. Monday-Friday.

We also provide the language line which offers 24/7 access to:

• Over 200 languages
• Sign language interpreters for our hearing-impaired patients
• Certified translation services through our contracted vendor

Special arrangements can be made for use of a TTD, materials in Braille, communication boards, eyeglasses, etc.

If possible, please let our staff know you will need an interpreter when you make your appointment, or contact the Office of Patient Experience at (601) 815-4545.

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Do you have a gift shop?

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What are my dining options?

Several food venues are located throughout the UMMC campus. Visit our Dining and Menus page for details.

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Where can I find area lodging?

A variety of hotels, motels, inns, and other lodging options are available in the metro Jackson area. Some hotels in the area offer discounts to UMMC and Children's of Mississippi patients and their families. Please be sure and ask about any special offers when you make reservations.

• Google Map of Jackson Area Lodging - External site

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How can I contact a patient?

If you are on campus, our information desks can connect you to a patient’s room or provide room information. They can also provide telephone numbers for special waiting rooms.

General information numbers:

• UMMC Main Line: (601) 984-1000
• Adult Hospitals (Jackson): (601) 984-2150
• Children’s of Mississippi: (601) 984-2147

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How can I send a card to a patient?

UMMC has a post office located on the basement level of the hospital. The post office provides mail delivery to patients Monday through Friday.

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Are ATMs available?

Several ATMs are located in UMMC facilities. ATM affiliations include Trustmark, Regions, BancorpSouth, and Mississippi Federal Credit Union. Mississippi Federal Credit Union also has a branch (with drive-through window and ATM) on campus. 

Moneygrams and Western Union can be purchased within close proximity to the campus.

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Can I use my cell phone inside the hospital? Are there phones in the rooms?

Cell phones may be used except where specifically prohibited. Patient rooms have phones (local calls are free), and public telephones are available in various locations in the hospitals.

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Patient questions and answers

How do I find out more about University Physicians care providers?

• Locate a specific doctor.
• Learn about specialty health care areas.
• Request an appointment.

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How do I get copies of my medical records?

For full details about obtaining your medical records, please visit our page Request Medical Records and Images.

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Can I get a prescription filled or refilled?

Patients can refill or renew a prescription through MyChart or by phone at one of our three locations. Only prescriptions written by a UP provider can be filled at these locations.

For more information about UMMC pharmacies visit Renew a Prescription at UMMC.

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Where can I find a book or magazine?

Our gift shops and a student bookstore have magazines and paperback books for sale. UMMC also provides magazines for patients and their families in our Volunteer Services office, open 8:30 a.m. to 4:30 p.m., Monday through Friday.

• For information about Volunteer Services, call (601) 984-2068.

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What if I’m a smoker?

Smoking and the use of tobacco products are not allowed in UMMC facilities or anywhere on the UMMC campus. You may be eligible for tobacco replacement therapy (nicotine patches) during your hospital stay, so check with your doctor or nurse.

• For more about tobacco cessation, contact the Tobacco Quit Line at (800) 784-8669 or online at www.quitlinems.com.

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Is there a worship area?

Yes, there are interfaith chapels. Chaplains are also available at a patient's request. Please visit our Spiritual Services page for details.

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Does the hospital have wireless internet? Can I bring a laptop computer?

Free public wireless internet is available for patients and visitors with laptops and mobile devices. UMMC is not responsible for lost or stolen personal belongings left unattended.

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Can my visitor eat with me?

Meals are delivered to patients' rooms three times a day, according to dietary needs. To have an additional tray delivered to a patient's room, guests may purchase meal tickets at the main cafeteria. A variety of dining choices are also available off-campus.

• UMMC Dining and Menus
• Google Map of Area Restaurants - External site

What can I expect regarding insurance and billing?

• Read Billing and Insurance FAQs.
• Pay a bill online.

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Who do I contact with comments about my stay?

The Office of Patient Experience provides an opportunity to voice compliments, concerns, or complaints about your care with University of Mississippi Medical Center physicians and facilities.

To provide feedback, contact the Office of Patient Experience:

• Adult and Women's Services: (601) 815-4545
• Children's (Pediatric) Services: (601) 815-0123
• Email: ope@umc.edu

The University of Mississippi Medical Center is accredited by The Joint Commission. If you have concerns about the safety or quality of care, contact The Joint Commission.

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